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We have a 30-day return policy. This means you have 30 days after receiving your order to request a return.
To be eligible for a return, the item must be in the same condition in which you received it: unused, uninstalled, with its tags, and in its original packaging. You will also need the receipt or proof of purchase.
To request a return, please contact us through one of the following methods:
Email: info@boatsupplymiami.com
Text message (SMS): 786-365-0413
All returns must be authorized in advance by Boat Supply Miami. If your return request is approved, we will send you a return shipping label along with the instructions needed to send the package.
Authorized returns must be sent to:
Boat Supply Miami
8506 NW 66th St
Miami, Florida 33166
United States
Items sent without prior authorization from Boat Supply Miami will not be accepted.
If the return is due to receiving an incorrect, defective, or damaged item, Boat Supply Miami will cover the return shipping cost.
For returns due to a change of mind, an incorrect purchase, incompatibility, an incorrect selection made by the customer, or any other reason not caused by Boat Supply Miami, the customer will be responsible for the return shipping cost. The cost of the return shipping label may be deducted from the refund amount.
Original shipping charges are non-refundable unless the return is due to an error by Boat Supply Miami or the item was received damaged or defective.
Please inspect your order as soon as you receive it and contact us as soon as possible if the item is defective, damaged, or if you received the wrong product.
To help us evaluate and resolve the issue, we may request photographs of the product, packaging, and shipping label.
Once we have reviewed the case, we will provide you with the next steps and, when applicable, a return shipping label.
We cannot accept returns for:
Items that have been used, installed, altered, or are no longer in their original condition.
Products returned without their original packaging, accessories, parts, or included components.
Special-order or customized products.
Electrical or electronic products that have been installed, connected, or used, unless the item has a confirmed defect or the wrong product was received.
Hazardous materials, flammable liquids, gases, or other products subject to shipping restrictions when they cannot legally or safely be returned.
Gift cards.
Items clearly marked as Final Sale.
Please contact us before sending an item if you are unsure whether a specific product is eligible for return.
The fastest way to receive the product you need is to request a return for the original item and, once the return has been approved, place a separate new order.
This allows the new order to be processed more quickly and helps avoid delays associated with the return process.
We will notify you once we have received and inspected your return and will let you know whether the refund has been approved.
If approved, the refund will automatically be issued to your original payment method within 10 business days after approval.
Please note that your bank or card issuer may require additional time to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved, please contact us through:
Email: info@boatsupplymiami.com
Text message (SMS): 786-365-0413